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Motorist Assurance Program of Canada
(MAPC) accreditation is a strong message to
consumers:
MAPC is a national, non-profit organization
that helps consumers and automotive maintenance
and repair facilities communicate better to
prevent problems and dissatisfaction.
A shop that has been accredited by MAPC applied
for accreditation because you, the consumer,
are important to them. They maintain their MAPC
accreditation to give consumers the extra comfort
of knowing they really mean it.
Receiving MAPC accreditation is no cake-walk.
But it’s the best way of showing you that
they are serious about integrity, honesty, and
good business practices.
What MAPC Accreditation Means to You
The Motorist Assurance Program of Canada (MAPC)
accreditation application and screening process
is thorough.
Control: As the customer,
you have control over what work is done on
your car.
Honesty: The shop is up front about the repairs
your car needs, and they communicate as fully
and honestly as possible. Nothing is hidden.
They abide by MAPC’s Standards of Service
and Pledge of Assurance to Customers. And they’re
willing to put it in writing.
Thoroughness: The repair facility uses MAPC’s
Uniform Inspection and Communication Standards
so you – and every customer – can
see what automotive experts determined to be
most appropriate for your safety and for your
vehicle’s reliability.
Quality & Customer Satisfaction: The shop
strives to leave you – and every customer
– fully satisfied. However, if you are
dissatisfied with the way they adhere to the
MAPC standards, dispute resolution services
will be provided at no cost to you. And –
a 90 day/6500 kilometre minimum limited warranty
is included.
What You Can Expect
Shop technicians use MAPC’s standards
to determine what’s best to keep your
car safe and reliable. They use the MAPC Uniform
Inspection & Communication Standards to
indicate whether repair or replacement is “Required”
or “Suggested”. Look for written
recommendations when you are making decisions
about repairing your car. And remember: you
are in charge!
“MAPC-accredited
shops care about your vehicle …
and they want you back again!”
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