The Mission of the Motorist Assurance Program of Canada is to promote communication, education and cooperation among consumers, the automotive industry and government. As vehicles become more complex, and necessary repairs become more expensive, it is vital to provide customers with some assurance that the Motorist Assurance Program of Canada accredited facilities are complying with standards of service, and that when those standards are not met, there is a method for the customer to achieve satisfaction.

One important component of the program in assuring customers of quality repairs and service is to ensure that inspections and recommendations are made in accordance with established Industry Standards. The goal of the Motorist Assurance Program of Canada Facility Accreditation Program is to provide that assurance. A repair facility which commits to participate in this program will be permitted to display the Motorist Assurance Program Facility Accreditation Program logo. Display of the logo will indicate to the consuming public that they will receive a written statement explaining repair recommendations based on the established Motorist Assurance Program Standards and that any dispute over repairs or service can be resolved through a dispute resolution process.

It is the Motorist Assurance Program of Canada’s intent to encourage participation in, and qualification for, the Facility Accreditation Program.

Facilities participating in the Motorist Assurance Program of Canada’s Facility Accreditation Program must pledge to their customers:

1. To provide written recommendations for repairs which are explained and based on system failure, improved system performance or preventive maintenance, according to accepted industry standards as developed and published by the Motorist Assurance Program.

2. To offer a written estimate, including the reason for the repair, and that no work will be performed without the customer’s prior authorization.

3. To employ personnel at the facility trained in accordance with the Motorist Assurance Program Standards of Service who are qualified to explain the inspection in accordance with the Motorist Assurance Program Uniform Inspection and Communication Standards (UICS).

4. To include a written warranty at no extra cost.

5. To provide dispute resolution services at the customer’s request should they be dissatisfied with the resolution proposed by the facility concerning its performance in meeting the requirements of the program. These dispute resolution services will be provided at no cost to the customer.