A Motorist Assurance Program of Canada accredited facility will lose its accreditation (and be notified of such action in writing) if any of the following occurs:

1. If the Motorist Assurance Program of Canada determines, in its discretion, that there is a pattern of failure to maintain the current standards required for accreditation.

2. If the facility or its owner, principal, manager, officer or employee, has been convicted of a criminal offence related to fraud in the marketplace or the performance or nonperformance of service on a customer’s vehicle at that facility or a different facility, the facility will lose its accreditation for a period of two years. After two years, if the facility can demonstrate that it has taken appropriate steps to eliminate the underlying cause of the events upon which such conviction is based, it can reapply for accreditation. Failure of the facility which has lost its accreditation to dismiss responsible parties, including management, will be taken into account by the Motorist Assurance Program of Canada during the re-application process.

3. If the facility or its owner, principal, manager, officer or employee, has been found through administrative or regulatory proceedings or hearings to have engaged in misrepresentation or deceptive practices with regard to performance of service on a customer’s vehicle at that facility or a different facility, the facility will lose its accreditation for a period of one year. After one year, if the facility can demonstrate that it has taken appropriate steps to eliminate the underlying cause of the events upon which such finding is based, it can reapply for accreditation.

4. Failure of the facility to participate in good faith in the Motorist Assurance Program of Canada Facility Accreditation Program. Good faith participation shall include, but not be limited to, the following:

• Responding to customer requests by attempting to informally resolve disagreements between the facility and its customers.
• Clearly notifying customers that any dispute not resolved satisfactorily within the company should be referred to the Motorist Assurance Program of Canada’s dispute resolution process.
• Complying with a third party dispute resolution decision, if accepted by the customer.
• Allowing access to, or providing the Motorist Assurance Program of Canada or its appointed representatives, contractors or agents, copies of inspections, estimates and invoices. (Confidentiality of the facility and its repair records will be preserved and competitors will not have access to this material.)
• Adhering to both the Motorist Assurance Program Pledge to Customers and Standards of Service and using and adhering to the Motorist Assurance Program’s Uniform Inspection and Communication Standards in recommending repairs to customers.