The criteria for accreditation are as follows. Each facility must:
1. Be legally organized, or be a business unit of a legally organized entity, and in full
operation for a period of at least six (6) months. Notwithstanding the forgoing, an
existing Motorist Assurance Program of Canada sponsoring member automotive
maintenance and repair firm, which has been operating for six (6) months or more,
may receive accreditation for a new branch facility immediately upon its opening. An
existing accredited facility which is sold, but which operates under the same name
Schedule “A” may retain its accreditation until the next regularly scheduled renewal date if the new
owner agrees in writing to operate under the terms and conditions stated in the
Motorist Assurance Program of Canada Facility Accreditation Program agreement.
2. Assure that none of the owners or principals, managers, officers or employees of the
facility have been convicted by a court of law of criminal offences related to fraud in
the marketplace or the performance or non-performance of service on a customer’s
vehicles within the two (2) year period prior to seeking Motorist Assurance Program of
Canada Facility Accreditation or during the time period that the facility has actually
been in operation, if such facility has been in existence for less than two (2) years.
3. Have not been found through administrative or regulatory proceedings or hearings to
have engaged in misrepresentation or deceptive practices with regard to service on a
customer’s vehicle for a period of at least one (1) year prior to seeking the Motorist
Assurance Program of Canada Facility Accreditation or during the time period that the
facility has actually been in operation, if such facility has been in existence for less
than one (1) year.
4. Submit a written application, or electronic application with appropriate addendum,
signed by the owner, principal or authorized agent committing the facility to meet the
Motorist Assurance Program Standards.
5. Abide by the Motorist Assurance Program Pledge to Customers and follow the
Motorist Assurance Program Standards of Service.
6. Use the Motorist Assurance Program Uniform Inspection and Communication
Standards during all applicable inspections of a customer’s vehicle, document that
inspection and provide written results of the inspection to the customer in writing.
7. Participate in a dispute resolution program approved by the Motorist Assurance
Program of Canada.
8. Display the Motorist Assurance Program of Canada materials in the approved
manner, and return to the Motorist Assurance Program of Canada such materials
including signs and logos in the event the facility loses its Accreditation.
9. Authorize the Motorist Assurance Program of Canada or its appointed
representatives, contractors or agents to conduct a review of the facility’s operations
pertaining to its relationship with its customers and regulatory agencies to assure
compliance with the Motorist Assurance Program Pledge to Customers and Standards
of Service. Confidentiality of the facility and its repair records will be preserved and
respected.
10. Authorize the Motorist Assurance Program of Canada or its appointed
representatives, contractors or agents who have conducted a review of the facility as
provided in paragraph 9 above, to be provided with all information on file pertaining to
repair activities of the facility.
11. Indemnify and hold the Motorist Assurance Program of Canada and its affiliates
harmless for any action taken against them as a result of the participation by the
facility in the Accreditation Program.
12. Pay an application fee and an annual renewal fee to the Motorist Assurance Program
of Canada in accordance with a schedule developed by the Motorist Assurance
Program of Canada.
13. Have not had a significant number of customer complaints (1) on file with the Better
Business Bureau or other similar private or public agency or (2) as determined by a
Motorist Assurance Program of Canada sponsored review of the facility’s customer
records.
