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STANDARDS OF SERVICE |
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I. Our recommendations are based upon the following definitions:
System failure - Parts/system indicated are out of manufacturers’ specifications, have failed, or are unable to perform their normal function as intended or designed by the manufacturer.
Service/replacement is required.
Preventive/Scheduled Maintenance - Parts/system are scheduled for service/replacement per vehicle manufacturers’ recommendations or are near the end of their useful life and repair/replacement is recommended in advance of parts/system failure.
Service/replacement is suggested.Improved System Performance - Parts/system indicated are recommended for repair/replacement to enhance/improve the vehicle’s ability to perform as intended or designed by the manufacturer, or as requested by the customer.
Service/replacement is suggested.
II. Training
Our personnel have acquired auto repair expertise through formal education or work experience.
Where appropriate, personnel are moving toward certification for the services performed.
Continuing education is supported by all the Motorist Assurance Program of Canada participants.
III. Appropriate Company Approved Inspection
We will perform an appropriate inspection based on the Motorist Assurance Program Uniform Inspection and Communication Standards.
IV. Written Estimates
Written estimates based on our inspection, in compliance with provincial and local regulations, will include parts (dollar amount), labour (dollar amount), and the total estimate.
V. Work Authorization
No work will be performed without the customer’s prior approval.
VI. Limited Warranty
A minimum limited warranty will be offered of 90 days or 6,500 km whichever comes first, covering parts and labour.
VII. Returned Parts
All customers will be entitled to the return of old parts, or if they choose, they may examine the parts prior to leaving the store. Where failed parts are required to be returned to the manufacturer in order to honour the warranty, the customer will be allowed to examine the parts.
VIII. Classification of Parts
Replaced parts will be identified as new, remanufactured, rebuilt or used. The Motorist Assurance Program of Canada participants will inform the customer and indicate on the estimate and invoice whether a part is new, remanufactured, rebuilt or used.
