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PLEDGE TO CUSTOMERS |
Printable version
WE PROMISE to provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance according to accepted industry standards.
WE PROMISE to offer a written estimate, including the reason for the repair, and no work will be performed without your prior authorization.
WE PROMISE to employ personnel trained in accordance with Motorist Assurance Program Standards of Service who are qualified to perform an inspection based on Uniform Inspection and Communication Standards.
WE PROMISE to include a written limited warranty at no extra cost.
WE PROMISE to provide dispute resolution services at your request should you be dissatisfied with the resolution proposed by a member facility concerning its performance in meeting the requirements of the program.
